Contact
If you need to initiate a return, request a refund, or have a question about your order, we're here to help. Please follow the steps below to ensure a quick resolution.
Step 1 — Email Us
Send an email to support@guineapigculture.com with the following details:
- Order number — found in your original confirmation email
- Description of the issue — please describe the problem clearly and in as much detail as possible
- Supporting images — if applicable, attach photos that illustrate the issue. This helps us resolve your request faster.
Step 2 — Review Before Sending
Double-check that all information is accurate and complete before hitting send.
Step 3 — We'll Take It From There
Once received, our team will review your request and get back to you within 1–2 business days.
We aim to resolve all return and refund requests as quickly as possible. If you have any additional questions, don't hesitate to reach out — we're happy to help.
For more information, please see our Shipping Policy and Return and Refund Policy.